Smart Workflow allows you to take a variety of different actions to work a lead within the system. The actions available are designed to simplify the Salesforce user interface while leveraging is CRM capabilities.
Each policy lead on the lead list includes a “Work It” button. Clicking on “Work It” will present you with options to work the lead.
Once on the work it screen you can select the following actions.
For more information on each of these actions see the additional help articles under "Working a Lead".